View source for Forefront Identity Manager

===My account is "locked" what do I do?===

If your account is locked you can perform the below password reset and it will unlock your account.

'''Note:''' Before changing your password, please ensure that all mobile devices using your Butler account login and password to connect to email, etc., are placed into "airplane" mode. After changing your password, update your password on your mobile device, too. Once that is done you can safely take your mobile device out of "airplane" mode. This will prevent your old password from being sent and potentially causing your Butler account to become temporarily locked.